Tech Direct service plan

Enhanced remote resolution to get you up and running faster

Don’t delay your support response time — trust the experts who know your lab equipment the best. With the Unity™ Lab Services Tech Direct service plan, you get up to 50% remote resolution, and an annual preventive maintenance visit, so your work doesn’t have to wait.

The Tech Direct Service Plan features:

Annual preventive equipment maintenance for increased uptime
Unlimited priority access to OEM-trained and certified lab equipment technicians
Faster troubleshooting, diagnosis, for laboratory equipment including bio safety cabinets and up to
50% remote resolution
The most comprehensive remote monitoring to deliver real-time data and decisions with auto notification
sent to technical support experts for active resolution
15% discount for on-site corrective maintenance with three-business-day priority response target*

See the feature-benefit graphic

Remote service plus proactive support

The Tech Direct service plan is available for laboratory equipment, including for biosafety cabinets, centrifuges, cold storage, CO2 incubators, and water purification equipment. One-year and multi-year options are available.

Specifications	Tech Direct Service Plan	Compared to no service plan
Remote diagnostic and repair services
Unlimited priority access to technical support	•	Limited support
Priority remote diagnosis and remote repair, when possible	•	Not available
Preventive maintenance services
Pre-scheduled, on-site preventive maintenance (PM) and PM parts kit (1/system/year), as applicable	•	Full charges apply
Software and firmware updates during preventative maintenance visit as required*	•	Full charges apply
On-site corrective services
Priority on-site response commitment^†	3 business days	Standard response time
On-site corrective maintenance	15% discount Factory-certified parts and labor	Full charges apply
Corrective maintenance repair guarantee	1 year	90 days**
Value-added services
Loaner equipment, based on availability^§	•	Not available
Access to Unity Lab Services online knowledge bases	•	Not available
Loyalty discount on parts, accessories, and consumables	15% discount	Not available
Discount for on-site or institute-based training (where applicable)^††	10% discount	Full charges apply
Additional services available for purchase
Quantifications (IQ/OQ), temperature mapping, and calibration services	10% discount	Full charges apply

Service plans are currently available in the United States and Europe. Service coverage may vary in certain regions. Please contact your local sales representative for more information about services in your location.

*Guaranteed response time begins once a PO is received and is applicable in the U.S. and Europe. Access restrictions to geographical location, building, or room may invalidate on-site response time commitment. Availability in the U.S. is limited to select cities (subject to change): Ann Arbor; Atlanta; Austin; Baltimore; Boston; Chicago; Cincinnati; Cleveland; Columbus; Dallas; Denver; Des Moines; Detroit; East Bay; El Paso; Hartford; Houston; Indianapolis; Jacksonville; Kansas City; Los Angeles; Madison; Memphis; Miami; Minneapolis/St. Paul; Nashville; New Brunswick, NJ; New York; Orange County; Philadelphia; Phoenix; Pittsburgh; Portland; Raleigh; Richmond; Rochester; Salt Lake City; San Antonio; San Diego; San Francisco; Seattle; St. Louis; Tampa; Washington, D.C. Please contact your local sales representative for more information about services in your location.
**When not under a service plan, corrective maintenance repair guarantee can vary by country
^†Upgrades to new versions of software are not included
^§Loaner equipment is subject to availability in an accessible service depot
^††Discount for on-site or institute-based training where applicable

Request a quote

Download the Tech Direct Service Plan specification sheet

See service plan options