Trusted advisors

Meet the service professionals of Unity™ Lab Services. Get to know a few of our 2,000+ support specialists and field service engineers and find out how this team behind our heart of service is helping labs get up and running faster every day.

Top 3 reasons to consider service beyond a factory warranty

Listen to a team member explain how you can benefit from adding a Unity Lab Services extended warranty or service plan to complement a new instrument purchase. (2 min.)

Digital Remote Support keeps labs running smoothly

Hear from Technical Support Specialist Scott Davidson about how Digital Remote Support is used to resolve instrument issues immediately and remotely more than 35% of the time without requiring an on-site visit. (7 min.)

Operational qualification for instrument compliance

See how factory-trained field service engineers perform operational qualification on Thermo Scientific™ instruments to help support compliance and quality management. (3 min.)

Boost instrument uptime with regular preventive maintenance

Hear from Michael Hollingsworth, Supervisor of Field Services, on how Unity Lab Services supports the performance, accuracy, and longevity of instruments through proper care and regular preventive maintenance. (3.5 min.)

Digital Remote Support

Learn how the new Digital Remote Support toolset can help you save time, reduce repair costs, and get you up and running faster. (4 min.)

Digital Remote Support aids license updates

Hear from Technical Support Specialist Tanya Grandas on how Digital Remote Support can help resolve Chromatography Data System inquiries and expedite license file updates. (3.25 min.)

Calibrate an Orbitrap Fusion Mass Spectrometer remotely

Calibrating an Orbitrap Fusion Lumos Mass Spectrometer remotely

Hear from Technical Support Specialist Paulina Reddy about using innovative Digital Remote Support tools to help with mass spectrometer calibrations.
(3.5 min.)