Scientific instrument service plans designed to meet your unique needs

The unique focus of each laboratory creates the need for a comprehensive portfolio to expertly address varied service needs. Unity™ Lab Services instrument service plans get you up and running faster, with 50% faster response times and 30% less downtime compared to customers without a service plan.

In addition to faster service and reduced downtime, service plan customers have exclusive access to Enhanced Technical Support, which uses Digital Remote Support tools that enable more than 35% remote resolution of issues to get you up and running faster. For repairs requiring on-site corrective services, we offer varied response targets to meet your needs as well as an industry-exclusive requalification (RQ) benefit for service plan customers. Finally, ensuring you receive annual preventive maintenance for all plans helps increase instrument uptime and gives you confidence your instrument is running according to specifications.

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The Unity Lab Services Advantage — superior quality service to get you up and running faster

The following scientific instrument service plans are available for mass spectrometry, chromatography, trace elemental, molecular spectroscopy, sample preparation, and discrete industrial analyzer instruments.

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Specifications Premier
service plan*		 Essential service plan & extended warranty Tech Direct
service plan		 Compared to no service plan
On-site corrective services
Priority on-site response time target† 2 business days 3 business days 5 business days No priority response
On-site corrective maintenance (includes factory-certified parts, labor, and travel) • • 10% discount Full charges apply
Corrective maintenance during qualification visit • • 10% discount Full charges apply
Replacements of malfunctioning computers purchased from Thermo Fisher Scientific and required for operation of the instrument • • 10% discount Full charges apply
Industry-exclusive requalification (RQ) included during corrective maintenance if OQ was added to service plan Free of charge Free of charge 10% discount Full charges apply
Preventive maintenance services
Pre-scheduled, on-site preventive maintenance (PM) and PM parts kit (1/system/year) • • • Full charges apply
Software and firmware updates during preventative maintenance and repair visits, upon request‡ • • • Full charges apply
Digital Remote Support, diagnostic, and corrective services
Priority remote diagnosis and repair •
(Highest priority)		 • • Not available
Unlimited access to remote support engineers through secure remote desktop control and augmented reality (AR) tools • • • Not available
Value-added services
Priority status technical support with targeted immediate phone response§ •
(Highest priority)		 • • Not available
Semi-annual service history and site management reviews •     Not available
10% discount on training courses (where available, upon request) • • • Not available
10% discount on other parts, accessories, and consumables unrelated to corrective maintenance (upon request) • •   Not available

   

Optional services available for purchase
Operational qualification (OQ) •
(Includes RQ)		 •
(Includes RQ)		 •
(Discounted RQ)		 Full charges apply
Additional preventive maintenance (PM) •
(Discounted)		 •
(Discounted)		 •
(Discounted)		 Full charges apply

*The Premier service plan may not be available in all locations. Please contact your Unity Lab Services sales representative for availability and more details.
†Priority on-site response times apply to corrective maintenance repairs. Preventive maintenance events are pre-scheduled in advance and upon request.
‡Upgrades to new versions of software not included
§Monday through Friday during standard business hours

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Don't see what you need? Contact us to discuss additional options that are more customized for your needs.