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USA phone for analytical instruments: 800-532-4752
USA phone for laboratory equipment: 1 888-860-5227, Option 3, then 1
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Comprehensive service to get you up and running faster
Essential Instrument Service Plan and Extended Warranty
When you depend on the performance of your lab instruments, you can count on the Unity™ Lab Services team at Thermo Fisher Scientific to provide superior quality service that keeps your lab productive and running smoothly. With our popular Unity Lab Services Essential Service Plan and Unity Lab Services Extended Warranty, when your instrument needs service, we’ll get you up and running faster with 50% faster response times and 30% less instrument downtime compared to customers without a service plan.
Essential Service Plan and Extended Warranty highlights
- Three-business-day, on-site response target for corrective maintenance
- Proactive annual preventive instrument maintenance that increases uptime
- Unlimited Enhanced Technical Support with targeted immediate response, featuring advanced
Digital Remote Support tools and experts that enable faster troubleshooting and diagnosis - Off-site resolution of more than 35% of issues with our remote repair services
- Highly experienced and certified engineers and support staff
Go beyond repair to responsive care
The Essential Service Plan and Extended Warranty are available for mass spectrometry, chromatography, trace elemental, molecular spectroscopy, sample preparation, and discrete industrial analyzer instruments.
| Specifications | Essential Service Plan/ Extended Warranty |
|---|---|
| On-site corrective services | |
| Priority on-site response time target | 3 business days |
| On-site corrective maintenance (includes factory-certified parts, labor, and travel) | • |
| Corrective maintenance during qualification services | • |
| Replacement of malfunctioning computers purchased from Thermo Fisher Scientific and required for operation of the instrument |
• |
| Industry-exclusive requalification (RQ) included free of charge during corrective maintenance visit if OQ was added to service plan |
• |
| Preventive maintenance services | |
| Pre-scheduled, on-site preventative maintenance (PM) and PM parts kit (1/system/year) |
• |
| Software and firmware updates during preventive and corrective maintenance visits, upon request * |
• |
| Remote diagnostic and corrective services | |
| Priority remote diagnosis and repair, when possible | • |
| Unlimited access to remote support engineers through our latest digital and augmented reality tools |
• |
| Value-added services | |
| Priority status technical support with targeted immediate phone response ** | • |
| 10% training discount (where available, upon request) | • |
| 10% discount on parts, accessories, and consumables (upon request) | • |
| Optional services available for purchase | |
| Operational qualification (OQ) | • Includes requalification (RQ) |
| Additional preventive maintenance (PM) | • Discounted |
* Upgrades to new versions of software not included
** Monday through Friday during standard business hours
| Compare to support without a service plan |
| No priority response |
| Full charges apply, 2- to 6-hour minimum |
| Full charges apply |
| Full charges apply |
| Full charges apply |
| Full charges apply |
| Full charges apply |
| Not available |
| Not available |
| Not available |
| Not available |
| Not available |
| Full charges apply |
| Full charges apply |