Preventive maintenance services

Increase instrument uptime and reduce repair costs

Preventive care is critical to the life and availability of your instruments and equipment. Without regular maintenance, unattended, lingering problems can decrease instrument performance and lead to unnecessary and unplanned service costs. Protect your investment against the unexpected with regularly scheduled preventive maintenance (PM) that can proactively detect and resolve problems before they happen.

Included as an important entitlement in nearly all of our service plans, on-site instrument PMs can help identify and resolve issues before they negatively impact performance and turn into downtime. In addition, annual or regularly scheduled PMs help ensure the accuracy of your analytical results and increase the probability that operational qualifications (OQ) will pass required specifications. A PM is recommended before all OQ and requalification (RQ) service events to ensure all tests pass within original equipment manufacturer (OEM) specifications.

Boost Instrument Uptime with
Regular Preventive Maintenance
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Preventive maintenance procedures

During your PM visit, our Unity™ Lab Services factory-trained and qualified OEM field service engineers will perform routine inspections and standard procedures intended to ensure instrument and equipment performance is at or near the same level achieved at installation. While instrument models and applications can vary, such procedures may include overall general inspection and clean-up, replacement of worn parts, general performance testing, tuning, and more.

PM entitlements and service options

During year 1:

Since PM visits are not included during the Factory Warranty period, many customers opt to purchase a PM during the first year or upgrade their Factory Warranty.

Analytical instruments
Premier Warranty

Laboratory equipment
Total Care Warranty

During year 2 and beyond:

Annual PM visits are included with the following Unity Lab Services instrument service plans and begin after the Factory Warranty period:

Analytical instruments
Tech Direct Service Plan
Essential Service Plan/Extended Warranty
Premier Service Plan

Laboratory equipment
Tech Direct Service Plan
Total Care Service Plan

Additional PM visits may be added to existing service plans or purchased separately to meet your unique service needs and include:

One annual, prescheduled on-site PM visit by a Unity Lab Services factory-trained and qualified OEM field service engineer (includes labor and travel)
Parts kit required to execute the PM procedures (where applicable). Additional parts may be purchased with certain existing service plans at a 10% discount.
Software and firmware updates as required

Request a PM quote

Request a service plan quote

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